Please tell us some basic information before asking for help:
Model Name: Asus ROG Phone 3
Firmware Version: 17.0823.2012.131
Rooted or not: Not
Frequency of Occurrence: Everytime
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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After receiving a new phone from Asus due to unable to fix an issue under warranty, the new phone skips the part where I actually add a fingerprint. I have added screenshots of software and hardware versions as well as a screen recording of how the process fails. I have made sure the software is up to date and also have done a factory reset as well.
Model Name: Asus ROG Phone 3
Firmware Version: 17.0823.2012.131
Rooted or not: Not
Frequency of Occurrence: Everytime
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
After receiving a new phone from Asus due to unable to fix an issue under warranty, the new phone skips the part where I actually add a fingerprint. I have added screenshots of software and hardware versions as well as a screen recording of how the process fails. I have made sure the software is up to date and also have done a factory reset as well.
Gustav_ASUS@Turbos @ccdeguzm Sorry for the late response for this one, I seem to have missed it the first time around.
Are you still having issues with your fingerprint setup process? If so, mention or quote me and we'll take another look at it. Thanks!
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I also have a problem with fingerprints on
