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Camera app crashing every time automatically

vicky9943861292
Star III
Please tell us some basic information before asking for help:
Model Name: 5z
Firmware Version: November patch 2020
Rooted or not: not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
============
How to fix this
screenshot-20210312-194420276.jpg

2 REPLIES 2

Aryan202
Community Legend I
vicky9943861292

Please tell us some basic information before asking for help:

  1. Model Name: 5z
  2. Firmware Version: November patch 2020
  3. Rooted or not: not
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

============

How to fix this

screenshot-20210312-194420276.jpg


Camera app crashing every time automatically
Try clearing camera app data and cache and restart your phone once

victor010
Zen Master III
Hi, we'd request you follow the below steps:
1. Check your phone for the latest software version.
2. Go to Camera settings.
3. Clear cache & storage of Camera App after backing up & disable/re-enable camera App
4. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
5. If still you face the issue factory reset your phone after taking a full backup:  https://www.asus.com/support/FAQ/1006346/