Zenbook Pro Duo UX581LV
What's is your phone model? iOS or Android system?
What kind of issue is it? the message does not show? or can not response to the message?
I was talking about the myAsus app on my laptop and not phone.
Zenbook Pro Duo
Yes I know, but Link to MyASUS is having different design for iOS and Android,
and can you describe more about the "issue"?
I have a samsung galaxy note 20 and was trying to get my messages on MyAsus to show up. Its only seeing my contacts and phone call list but don't allow me to send or receive messages.
May I have your MyASUS APP and ASUS System Control Interface V2 driver version?
You may enter the "Link to my asus" app on your phone, and check for "allow permission" again,
to see if SMS part is granted.
permissions on my phone are on my link to show text messages, my Control Interface V2 driver is V22.214.171.124 and APP version is 126.96.36.199
May you unpair the device and re-pair it again?
Or may you try another phone?
tried the unpair and re-pair a few times already, don't have another phone to try.
okay, because I don't have your phone model either.
Other Android phone I have are working fine.
Was there any firmware update on your phone before this issue occurred?
I will consult more about your issue.
I have a samsung note 20
I know you are using samsung note 20,
Yes, I keep my phone updated
So when was the last update of your phone and the firmware version is?
last update was 2 March, and were is firmware version located?
I'm unable to pair my phone, to the point I'm considering changing it, I have a Note10+. Problem is I'm to used to the note line. Have you been able to pair your note 20 to Link to MyAsus?
Which model is it, note 20 or note 20 ultra?
Do you have any more problems besides sms? Can you make and receive calls through Link to MyAsus app on the laptop? Was it easy to pair them?
note 20 ultra and I have no problem pairing and making calls, it just will not allow me to do SMS, but it see's everything else
After asking help and tested on other Samsung phones (not the same model as yours), we found the similar issue.
We were able to pair it, can see message coming, but not able to reply it.
While other Android phones are working fine.
The phones we tested also got firmware update in the beginning of March, so we are suspecting that it's related.
Please kindly help to report this issue to Samsung as well.
We will consult externally about it.
Switch my Note10+ for a Note20Ultra 5G, yesterday. Tested it before the March update and the problem was the same no way to reply to sms. It was not the March update that brought the problem...
Perhaps in a future update from Asus or Samsung this is sorted out.
Anyway for me the problem, and I'm guessing, is with the integration that Samsung is doing with Microsoft, they apply, now, natively the Microsoft MyPhone app in Smasung phones... Check this page
So, perhaps this conflicts with Link to MyAsus app...
But, that's me... guessing ;)
Ive been using the Myphone app with no issues but seems weird I cant do the same for MyAsus.
That's why I mentioned it in my above post. With my Note10+ I was able to connect to Windows MyPhone app flawlessly, but it didn't ever connected to Link to MyAsus. Now with Note20Ultra I can connect to MyAsus, with some glitches but it's manageable.