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ROG Kunai 3 USB Mode random disconnect!

rogeriskira
Rising Star I
Please tell us some basic information before asking for help:
Model Name: ROG Phone 3
Firmware Version: .99
Rooted or not: Not
Frequency of Occurrence: During Gaming with ROG Kunais 3
APP Name & APP Version (If your issue relates to the app): Still testing but noticed while playing Rockman X Dive
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I paired my Kunai's with bluetooth and this doesn't seem to happen on bluetooth mode but while testing USB mode with the bumper on my ROG Phone 3. I noticed that randomly while playing Rockman X Dive my controller will disconnect (Green LED turns off and turns back on). When I first connected the controller the update firmware box appeared and I clicked update and it quickly disappeared not letting me know if everything went well. Then it asked for another update which I did and the same thing happened. SO not sure the firmware version or how to check.

I noticed after rebooting it didn't happen for a while but it did happen again. I checked the physical connection and it is really tight and secure. It just seemed to happen randomly.
48 REPLIES 48

rogeriskira
Rising Star I
Any update? Please advise

ebracero14
Star I
Came looking for answers to the same problem. Has this been resolved? Any word from Asus? Mine has been turning off while in usb mode, attached to the phone. It has gone worse by the day. The apps used were Dolphin MMJR and PPSSPP gold.

rogeriskira
Rising Star I
It seems to be a hardware defect in some cases. You'll need to report and see if your device falls in the hardware fault category (some cases are software)

jin_akira
Rising Star I
Don't know why it's so hard for the devs to just release a firmware update.. can't imagine it being harder than the phone's FOTA releases.. just adjust the connectivity parameters and add diagonal input support (8 directions) for the dpad

any update on this??