Rog Phone 3 - RGB back LED Aura lighting and sounds are not working for notifications
Please tell us some basic information before asking for help:
Model Name: ROG phone 3
Firmware Version: 17.0823.2012.131 Dec 2020
Rooted or not: not
Frequency of Occurrence: Intermittently after turning phone on, consistent overtime after phone is unnatended (locked)
APP Name & APP Version (If your issue relates to the app): Chrome, WhatsApp for business, WhatsApp, Messenger, Instagram, SMS, Twitter, etc. All latest versions
Similar to https://zentalk.asus.com/en/discussion/29855/rog-phone-2-rgb-back-led-aura-lighting-not-working-for-notification notifications don't work for aura light and also for sounds.
I did a factory reset and had a replacement (new phone), but the problem persists.
The issue doesn't happen after a while, phone needs to be locked for a while.
I think something is killing the applications and/or notifications service as I've removed those apps from battery optimisation and disabled app hibernation as well. Further analysis suggests that when I try to call/send a message to whatsapp for example, the phone doesn't react until I move it, then I hear the notification sound, but no light, then I turn on the screen and turn it off by pressing the power button, the aura light works as it should be.
Summarising the phone doesn't work properly in several points:
Aura light for notifications works intermittently.
Notifications for apps don't work properly, I need to move the phone to make the notifications work. This happens after some time after turning on the phone, at the beginning this works, but then it stops. Followed troubleshooting steps from Asus website/Internet preventing from stopping/hibernate/optimising battery on the offending apps and didn't work either.
Please see the attached video.