Phone power off instantly when hi pitch sound plays

[egypthaschanged]

I have had my ROG 3 for 3 months now, and this happend like 5 times, whenever a playing sound like a high pitched notification the phone instantly power off. i restart it and everything is ok, except that sound, it will power off instantly if i played it again !!!! anyone has this problem, and is it a hard or software problem . More important how can i solve it ??

[atmsriram6]

Suprised with the new issue I don't have this

[ADH]

egypthaschanged

I have had my ROG 3 for 3 months now, and this happend like 5 times, whenever a playing sound like a high pitched notification the phone instantly power off. i restart it and everything is ok, except that sound, it will power off instantly if i played it again !!!! anyone has this problem, and is it a hard or software problem . More important how can i solve it ??

Phone power off instantly when hi pitch sound plays

Gustav_ASUS

Is it high pitch sounds in general that triggers this or a specific notification? I've never heard of anything like this happening to other users before.

View post

And i think software version is old too ? Maybe he should update it and see if it still repeats the same .

[Gustav_ASUS]

@ADH I'm apparently blind today, thanks for noticing! 🙂
@egypthaschanged As mentioned by the user above, please update your firmware to 2012.131 and see if your issue goes away.