Keyboard backlight is not working anymore after sending to service center
- System: Windows 10 Home 64bit
- Battery or AC: both
- Model: Zenbook 15 UX534FTC
- Frequency of occurrence:
- Reset OS: No
- Screenshot or video: No
I sent my laptop to service center for camera issue where they replaced the entire screen for it. Camera is now working fine, but I just noticed few days after that keyboard backlight is not working anymore! I was able to use earlier though.
F7 button itself is working fine, and registered with Windows; but when I use it with fn button to control keyboard backlight it doesn't work at all!
I tried other buttons (F1 -> F12) with fn button, and all hotkey functions are working fine except F7 (backlight).
I installed latest BIOS (version 306), and latest version of ASUS System Control Interface V2 (V18.104.22.168); and still didn't fix the issue.
I hope there will be a fix without the need to do another reset or going to service center again!