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Zenbook Pro Duo EX482EG Freezing

dogan-oguzhan
Star II
System: Windows 10 Home 64 bit
Battery or AC: Both
Model: UX482EG
Frequency of occurrence: Multiple times every hour
Reset OS: Hard reset by pressing on/off button
Screenshot or video: N/A
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Detailed description:
I have recently bought UX482EG and it has been freezing and facing crash errors randomly several times every hour.
I have downloaded latest versions of all drivers, re-installed them, done factory reset with complete drive wipe out. I have downloaded the latest version of Geforce MX450 driver and installed it. I have installed latest Intel Iris Xe driver (driver version 100.9168) as well but screenpad resolution was not suitable with latest Intel Iris Xe graphics driver and I have rolled back to the original one (driver version 100.8935)....Nothing has resolved the problem till now.
It is really annoying to have such a problem from the first start-up with such an expensive laptop...
Does anybody have a solution for this problem? It seems it is a general problem for all Zenbook Pro Duo models...
1 REPLY 1

Blake_ASUS
Community Legend II
Hello dogan,
Since your device is really new, please kindly contact the seller to see if you can replace one.
Is there any error message you can share ? so we can dig in?
Thank you.