Refurbished Device Received in Flipkart Republic Day Sale

[anmolkakkar0309]

Please tell us some basic information before asking for help:
Model Name: Asus ROG Phone 3 (ZS661KS)
Firmware Version: QKQ1.200419.002.WW_Phone-17.0823.2012.131
Rooted or not: NOT
Frequency of Occurrence: N/A
APP Name & APP Version (If your issue relates to the app): N/A
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hi Asus Team,
I had purchased my phone in the recent Flipkart Republic Day Sale (received on Jan 20' 2021) - Import Month & Year - Sep' 20. Upon unboxing (Yes, I do have an unboxing video), I noticed that the box casing from inside was Torn (screenshot attached).
Moving on, I started checking the device physically as well as internally (as a regular customer would do). I noticed that the camera bump had visible scratches and a tiny piece chipped off (attached screenshot for reference). This was now a cause of concern. As usual, I tried raising this to the Flipkart team and they outrightedly ignored and asked me to reach out to Asus for Warranty repairs 😞 (Did not expect this at all!).
After a week or two of struggling, and as a Promoter of Asus Brand (I also use Asus 6Z and I wanted to upgrade to a Flagship experience and hence ROG Phone 3), I am reaching out (with last hopes) and raising this to seek your guidance in getting a proper replacement as I have received a refurbished device and I AM REALLY HOPING your team can help this replaced. Additionally, there are issue with the display where the screen renders colors differently in the upper half and slightly darker in the lower half (have checked with Grays in general). Happy to share any further information in getting this process expedited. Seeking your urgent assistance.
Requesting the moderators to help escalate this on high priority and get visibility for this. @ARP_ASUS @Gustav_ASUS

[himverma2012]

I doubt the authenticity of this post. I'm not on the receiving end though, but I highly doubt that flipkart is selling "Tencent version" of Asus ROG-3. And also, I don't think you put much effort for replacement.
Recently, I bought a laptop from Flipkart which had a display issue. I raised the return request then only. And by the time it was resolved, the return period was over. However, since my complaint was registered before that, it was replaced by the seller.
So, what happened in your case, I'm not sure. Mailing/raising request via app/calling service center/using social media could've been done to at least register your complaint.

[kim_levie_g]

himverma2012

I doubt the authenticity of this post. I'm not on the receiving end though, but I highly doubt that flipkart is selling "Tencent version" of Asus ROG-3. And also, I don't think you put much effort for replacement.

Recently, I bought a laptop from Flipkart which had a display issue. I raised the return request then only. And by the time it was resolved, the return period was over. However, since my complaint was registered before that, it was replaced by the seller.

So, what happened in your case, I'm not sure. Mailing/raising request via app/calling service center/using social media could've been done to at least register your complaint.

View post

I doubt it as well. it seems that he has more time to respond to comment and rant here instead of filing a formal complaint, as far as I know not everything on Flipkart is sold by Flipkart. Most of the items there are coming from a reseller which we can't tell if his unit came from a certified distributor of the ROG phone. And by the looks of it, he has a Tencent version ROG 3 which the warranty should be from China.

[ARP_ASUS]

Hi anmolkakkar0309,
Can't comment whether its refurbish or not. Also, the screen is more of a behavior and not an issue, The same is being optimized for better in coming update.
I am sending you a PM.

[ReaperZ_Wolf]

himverma2012

I doubt the authenticity of this post. I'm not on the receiving end though, but I highly doubt that flipkart is selling "Tencent version" of Asus ROG-3. And also, I don't think you put much effort for replacement.

Recently, I bought a laptop from Flipkart which had a display issue. I raised the return request then only. And by the time it was resolved, the return period was over. However, since my complaint was registered before that, it was replaced by the seller.

So, what happened in your case, I'm not sure. Mailing/raising request via app/calling service center/using social media could've been done to at least register your complaint.

View post

This is exactly what even i wanted to say. If you have raised a complaint within 7days of replacement then even if the time period is over and they don't respond, you atleast have the proof/ complaint no. etc to bring to their notice and if its the seller who has duped you with a refurbished/old used device, the seller would be bound to replace with a new one as per Flipkart policy.