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Rog 3 not charging with Original charger and original cable

abhip1986
Rising Star I
Please tell us some basic information before asking for help:
Model Name: Rog 3 12gb(made in Indonesia)
Firmware Version: latest
Rooted or not: not
Frequency of Occurrence: Everytime
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Use another cable with original charger and it works fine
Use another cable and and another charger it works
Problem with both the ports and only when I use original charger and original cable..Some software issue.
Tried changing battery modes and that didn't work either. I don't want to do factory reset.
6 REPLIES 6

abhip1986
Rising Star I
Here are the screenshots from my phone

Gustav_ASUS
Community Legend III
@abhip1986 I'll send you a potential fix via PM. 🙂

anmolkakkar0309
Star III
Gustav_ASUS

@abhip1986 I'll send you a potential fix via PM. 🙂


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Hey,
Could you please PM me as well the potential fix? Appreciate your help in advance.

frank7n
Star I
Gustav_ASUS

@abhip1986 I'll send you a potential fix via PM. 🙂


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facing the same issue. please assist for solution by PM
appreciate!