Screenpad 2.0 - "left / right button" does not work

[diego_dematte]

System: Laptop
Battery or AC: AC
Model: Vivobook 14S
Frequency of occurrence: always
Reset OS: Windows 10 - 2004
Screenshot or video:
========================
Detailed description：
hello,
Screenpad 2.0 works perfectly as "screen", when I switch it to use as touchpad, touchpad works well as well to move the pointer on the main screen, what is not working any more is the "left" or "right" click on the touchpad. I am forced to use an external mouse.
It looks the left/right click on touchpad is not capture by the software, while you can hear the "sound" and "the move of the screen".

Thanks

D.

[Blake_ASUS]

Hello Diego,
May you help to record a video of the issue?
Our technical support would like to check how big the area is on the touchpad that is not working.
Thank you.

[diego_dematte]

Hello,
sure no problem. attached. (48MB file).

thanks again for all the support.

Diego

[Blake_ASUS]

Hello Diego,
Thank you so much for your quick response.

[Blake_ASUS]

Hello Diego,
Our technical support has identified that it's a hardware issue.
Please kindly send your device to our service center.
Sorry for the inconvenience caused.
Thank you so much.