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Screenpad 2.0 - "left / right button" does not work

diego_dematte
Star I
System: Laptop
Battery or AC: AC
Model: Vivobook 14S
Frequency of occurrence: always
Reset OS: Windows 10 - 2004
Screenshot or video:
========================
Detailed description:
hello,
Screenpad 2.0 works perfectly as "screen", when I switch it to use as touchpad, touchpad works well as well to move the pointer on the main screen, what is not working any more is the "left" or "right" click on the touchpad. I am forced to use an external mouse.
It looks the left/right click on touchpad is not capture by the software, while you can hear the "sound" and "the move of the screen".

Thanks

D.
13 REPLIES 13

Blake_ASUS
Community Legend II
Hello Diego,
Please enter Settings>Devices>Touchpad
to see if
"Press the lower right corner of the touchpad to right-click"
is checked
Thank you.

diego_dematte
Star I
Hello,
yes it is.
image.png
(last entry).

thanks

Diego

Blake_ASUS
Community Legend II
Hello Diego,
May you help to check if your BIOS and ASUS ScreenXpert Interface (Driver) are both updated?
VivoBook S14 S432|Laptops For Home|ASUS GlobalThank you.

diego_dematte
Star I
Hello,
yes, I have the latest versions installed. It is the S432FAC.

The "buttons" stopped working early January.
She cannot remember when exactly.

Thanks

Diego

image.png
image.png


Blake_ASUS
Community Legend II
Hello Diego,
I have reported related department for further suggestion.
Thank you.