ASUS - ZenTalk

Apriliyana · ‎01-16-2021

System: windows 2010
Battery or AC:
Model: UM425
Frequency of occurrence:
Reset OS:
Screenshot or video:
========================
Detailed description：Zenbook UM425 laptop
The laptop cannot be turned on even though it has been pressed for a few seconds, then when it is charged, the windows turned on but and then it turned off immediately after a few seconds. When I try to restart again but advanced repair appears, and when I enter the recovery key it can't unlocked, and i tried to enter the ms account, but it can't log in because the password is wrong even though it's the correct pass. What's the solution? Thanks

Liviu · ‎01-16-2021

Apriliyana
System: windows 2010
Battery or AC:
Model: UM425
Frequency of occurrence:
Reset OS:
Screenshot or video:
========================
Detailed description：Zenbook UM425 laptop
The laptop cannot be turned on even though it has been pressed for a few seconds, then when it is charged, the windows turned on but and then it turned off immediately after a few seconds. When I try to restart again but advanced repair appears, and when I enter the recovery key it can't unlocked, and i tried to enter the ms account, but it can't log in because the password is wrong even though it's the correct pass. What's the solution? Thanks

Zenbook UM425 totally dead and windows aproblem

It means that the laptop fingerprint has changed. The fingerprint is based on its internal components, so if one fails, then the fingerprint changes as well. Send it asap to service.

RAJU_MSC_MATHEM · ‎01-20-2021

Apriliyana
System: windows 2010
Battery or AC:
Model: UM425
Frequency of occurrence:
Reset OS:
Screenshot or video:
========================
Detailed description：Zenbook UM425 laptop
The laptop cannot be turned on even though it has been pressed for a few seconds, then when it is charged, the windows turned on but and then it turned off immediately after a few seconds. When I try to restart again but advanced repair appears, and when I enter the recovery key it can't unlocked, and i tried to enter the ms account, but it can't log in because the password is wrong even though it's the correct pass. What's the solution? Thanks

Zenbook UM425 totally dead and windows aproblem

is Microsoft account password is wrong? .
did you have local administrator account in windows OS
which recovery key are you trying to enter?

Blake_ASUS · ‎01-20-2021

Hello April,
May I have a picture of the page you are stuck at?
Thank you.

Liviu · ‎01-21-2021

Pretty sure that he is talking about the bitlocker key which is based on the hardware fingerprint. If one component fails, Windows ask for the bitlocker key.