This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

ASUS X512DA with AMD Ryzen 5 Mobile 3500U slow CPU Cores Frequency

smirandac
Star I
System: Windows 10 Pro 64 Bits
Battery or AC: AC
Model: X512DA
Frequency of occurrence: All the time
Reset OS: Yes
Screenshot or video: Yes
========================
Detailed description:
Hello good evening, I ask for your help with the following problem.
I have an Asus X512DA laptop that has 20Gb of RAM, with a 1Tb SSD hard drive.
But the problem with the laptop is that it is too slow. I have verified that the CPU or cores are only at 0.40 GHz and not at their maximum speed which is 2.1 GHz.
I have installed the latest drivers from ASUS, also the one from AMD and there is no solution.
If I enter device manager, the Processor drivers, it comes out manufacturer Microsoft (year 2009) and not AMD.
Apart from that, I also tried to modify everything related to the energy plan by changing from an economic plan to a high performance plan from windows but no luck
I will be grateful if you can guide me on how I can improve the performance of the processor.
Thanks a lot.
Sergiomc22
Laptop info:
Model: ASUS X512DA
Windows 10 Pro 64 Bit
RAM: 20 Gb
SSD: 1 Tb
11 REPLIES 11

smirandac
Star I
Blake_ASUS

Hello smirandac,

Please kindly send the device to service center.

Our service center can further examine the issue and you may request for BIOS downgrade.

Thank you.


View post
Hello, here on my country, Peru, we don't have a official Asus service center.
There are generic service center and they can repair or diagnose all brands.
So, i guess the failure on my laptop its more hardware related than software?

Blake_ASUS
Community Legend II
Hello smirandac,
Please refer to below link to find our service point in Peru

Find service locations - Peru | Soporte técnico oficial | ASUS
The issue could be both hardware and software.
Thank you.