Screen become unresponsive during call

Tushar kTushar k Level 1
edited February 21 in ZenFone Max Pro Series

After 18 Jan FOTA security update/patch during call screen becomes unresponsive pls help

Comments

  • Hi Tushar k

    Thank you for your asking. Kindly provide the information below so that we can better assist you.

    1. Your current firmware version

    Settings>System>About Phone>Build Number

    2. Does the issue appear right after the system update?

    3. Are you using any third party app or installed Call app to call?

    4. Please try

    long tap "Call app">tap "the info icon">Storage>Clear cache/clear storage

    5. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

    # How to enter and exit "Safe Mode"

    https://www.asus.com/support/FAQ/1005163/

    https://www.youtube.com/watch?v=Q5AJ4kNGCFs

  • What about Max pro M1 updates?

  • Thank you so much, safe mode solution did the trick.

This discussion has been closed.