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How can I solve my pubgm frame drop issues and screen recording frame drop issues??

LynxyY
Star I

Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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26 REPLIES 26

akhilj66
Rising Star II
Buddy, I am also facing same issue tried everything nothing worked. I saw my friend's OnePlus 7 handling the game very well, so I suspected something could be wrong with my device although that is very very rare scenario.
I went to the service center yesterday, I was shocked because service center guy gave me his Rog 2 to try and that Rog 2 didn't experience a frame drop. It was within 58-60 fps. Mine would drop to around 30s sometimes.
Showed them the issue, they have accepted it as an issue. Now they'll flash software first and then if the issue persists they'll check the hardware.
So, run up to the service center.
LynxyY

Please tell us some basic information before asking for help:

  1. Model Name:
  2. Firmware Version:
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================


How can I solve my pubgm frame drop issues and screen recording frame drop issues??

akhilj66
Rising Star II
akhilj66

Buddy, I am also facing same issue tried everything nothing worked. I saw my friend's OnePlus 7 handling the game very well, so I suspected something could be wrong with my device although that is very very rare scenario.

I went to the service center yesterday, I was shocked because service center guy gave me his Rog 2 to try and that Rog 2 didn't experience a frame drop. It was within 58-60 fps. Mine would drop to around 30s sometimes.

Showed them the issue, they have accepted it as an issue. Now they'll flash software first and then if the issue persists they'll check the hardware.

So, run up to the service center.

https://zentalk.asus.com/en/discussion/43368/how-can-i-solve-my-pubgm-frame-drop-issues-and-screen-r...


View post
Here's a link to my recording you can see the frame drops.
https://drive.google.com/file/d/1Y3rgybxV91sTtABkR1PXStdGvAAkxZFl/view?usp=drivesdk


LynxyY
Star I
How did the service centre guy helped??

akhilj66
Rising Star II
LynxyY

How did the service centre guy helped??


View post
The service guy gave me his Rog 2 to see if there are similar frame drops but there wasn't any frame drops in that phone, so my phone definitely had some issue.
I need to backup all my files.
So I'll be dropping my phone at the service center tomorrow, they'll first flash the software then if the issue persists they'll go to hardware.