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Cannot connect external monitor -Please help. Thank you

Melo88
Star I
Detailed description:
Hey everyone, I would need some help here if possible, please:
I have a laptop Asus F505ZA, and 2 external monitors.
One of the 2 external monitors is connected to the laptop via hdmi - hdmi.
Today I bought a second external monitor and a usb c to hdmi cable.
When I connect the usb c cable from the laptop to the hdmi of the second external monitor, I get a message "no signal" on the new second monitor.
I'm going crazy figuring out how to fix this.
I have read that hdmi splitter won't work.
I don't want a duplicate screen I want all 3 screens (main one of the laptop + 2 external to be separate screens / extended).
Do you think a usb 2 or 3 to hdmi cable would solve this issue?
If not, what about usb 2 or 3 to vga cable, considering that the new monitor I bought today has also vga?
Thanks in advance for your help.
4 REPLIES 4

RAJU_MSC_MATHEM
Zen Master I
Melo88

Detailed description:

Hey everyone, I would need some help here if possible, please:

I have a laptop Asus F505ZA, and 2 external monitors.

One of the 2 external monitors is connected to the laptop via hdmi - hdmi.

Today I bought a second external monitor and a usb c to hdmi cable.

When I connect the usb c cable from the laptop to the hdmi of the second external monitor, I get a message "no signal" on the new second monitor.

I'm going crazy figuring out how to fix this.

I have read that hdmi splitter won't work.

I don't want a duplicate screen I want all 3 screens (main one of the laptop + 2 external to be separate screens / extended).

Do you think a usb 2 or 3 to hdmi cable would solve this issue?

If not, what about usb 2 or 3 to vga cable, considering that the new monitor I bought today has also vga?

Thanks in advance for your help.


Cannot connect external monitor -Please help. Thank you
only few laptop supported display feature while connecting USB-C port.

Blake_ASUS
Community Legend II
Hello Melo88,
I'm sorry that all the USB ports on your model do not support display.
Thank you.

Melo88
Star I
RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/43165/cannot-connect-external-monitor-please-help-thank-you

only few laptop supported display feature while connecting USB-C port.


View post
Hi, thanks but there must be a solution!! Will a docking station (universal dock or asus ones) solve the issue???

Thanks

Blake_ASUS
Community Legend II
Hello Melo88,
A dongle with external graphic card might help, but we are not able to guarantee the compatibility and performance of it.
Thank you.