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Kunai 3 Not working

Zexiar
Star III
Please tell us some basic information before asking for help:
Model Name: ROG Kunai 3
Firmware Version: Latest, can't find it.
Rooted or not: No
Frequency of Occurrence: Permanent
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hello. I connected the ROG Kunai 3 to my ROG Phone 3 to play and it worked fine until I got a prompt to update the firmware for the Kunai 3, so I tapped it. It said failed yo update and the right controller stopped working and would never responds, but the right controller still works.
I think this should be addressed very quickly as it basically bricked an expensive accessory.
30 REPLIES 30

ZT-6498cb35
Star III
Zexiar

Sadly I'll take this as a hard lesson. this is the 3rd ROG Phone released and first I buy. With the awful bugs and issues I face with it. even tho it is advertised to be working with them. I will never buy an Asus phone in my life again after this. Unless they miraculously prove to me that their products are worth it, which I highly doubt they'll ever do, their phones are blacklisted forever for me.


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Hey, recently i connect kunai with that middle acc (acc to charge kunai) and use a cable to directly connected it to phone and it prompted to update firmware. Now my kunai can be used again. Maybe this method will help you too

Jair
Star II
@ashabusurur@gmail.com
What's is your software version of the kunais?
Settings -> about phone -> hardware
Scroll to the end

Zexiar
Star III
ashabusurur@gmail.com

https://zentalk.asus.com/en/discussion/comment/142865#Comment_142865

Hey, recently i connect kunai with that middle acc (acc to charge kunai) and use a cable to directly connected it to phone and it prompted to update firmware. Now my kunai can be used again. Maybe this method will help you too


View post
Amazing! Thank you, Thank you! I did the same, I used a USB-C to USC-C and connected the Charging Piece which you mentioned to my ROG 3. I also got a prompt to update the firmware and it worked perfectly!
I attached a screenshot of the hardware version as well. The Charger Version is also V3.1.0
screenshot-20210108-184538981-1.jpg

ZT-6498cb35
Star III
Zexiar

I'm bringing this up again as this should be solved. I've seen other facing the same problem on the Asus Armory app.


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And now its solved, hope this help other too 😁

ZT-6498cb35
Star III
Jair

@ashabusurur@gmail.com

What's is your software version of the kunais?

Settings -> about phone -> hardware

Scroll to the end


View post
V.3.3.3 for left and vff.ff.ff for right last 1.5 month... Last night i can update firmware to v.3.1.0 for right controller