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Unable to make and receive calls

ghostie192
Star III
Please tell us some basic information before asking for help:
Model Name: ASUS ROG 3 Zs661Ks
Firmware Version: 17.0823.2012.122
Rooted or not: Not
Frequency of Occurrence: Intermittent
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I am unable to make or receive phone calls intermittently.
When someone calls me, they cannot get through.
When I try to dial out, the phone says dialing but it doesnt work.
I have to restart my phone to allow it to work, however, it will fail within a day again.
Take note that VOLTE is no enabled/available for my Carrier.
Please assist.

If this cant be fixed, please let me know where i can get a refund as this is a failure of the basic function of the phone.
Thanks!

10 REPLIES 10

wayne_hbw
Star II
I tried. When leaving 5G on, I can't make or receive call after a while.. keeping 5G off , everything works fine.
There is issues with 5G on apparently..
For Singapore, where are we going to have VoLTE or Vo5G?