zenfone 5 does not play mp3
- Model Name: Zenfone 5 (ZE620KL)
- Firmware Version: Android 9 - WW_16.0615.2006.131
- Rooted or not: No
- Frequency of Occurrence: More Than 5-10
- APP Name & APP Version (If your issue relates to the app): No
When I try to play any of the mp3 files stored on the phone, I get the warning "The file could not be opened." Even though I have restarted the phone many times, the same warning still appears and the mp3 file does not open.
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