Prime Video

mohitp983mohitp983 Level 1
edited February 2021 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: Asus Zenfone 5z
  2. Firmware Version: Latest
  3. Rooted or not:no
  4. Frequency of Occurrence:From the very beginning
  5. APP Name & APP Version (If your issue relates to the app): Amazon prime Video

Hi ,

This is the reply which I got from Amazon support. It would be really helpful if Asus support can also help on this. Have reported this issue many times. Please bring HD support to Asus Zenfone 5z.

@Anders_ASUS @amit220488 @vic999 @vic999

@victor0_ASUS @Christine_ASUS


  • Please dont expect prime HD for Zenfone 5z now there are very very less/No chances that it could get enabled.

    Confirmed this via officials.


  • mohitp983mohitp983 Level 1
    edited January 2021

    Hi Amit, I have reported this issue many times, It was also confirmed by one of the mod that they will try to fix this.

    I know it's late for us to ask as support is ending, but please be informed that we reported this issue way back in 2018 itself. So as this was a known issue I expect Asus to resolve it. Also they did fix it for Zenfone 6.

    @Anders_ASUS @CH_ASUS @ARP_ASUS @amitgarde3 @victor05lynn @Victor_ASUS


  • Zenfone 6 case was very exceptional as it had its unique flip design which helped many OTT platforms to excitedly work for zenfone 6 and at the same time ASUS had started this new zentalk which had more active and hardworking mods which focused on many aspects of zenfone 6 also it was ASUS first priority and later ROG 2 and so on,so at that time zenfone 5z was almost 1year old due to which it was last priority for OTT as well as ASUS and they have tried really very hard but According to ASUS its Amazon's fault which only focuses on latest devices to get added to its whitelist

    So 5z may/maynot get prime HD but according to mods chances are like only 5% of 100


  • Yes that is fine unique flip design of Zenfone 6, Zenfone 5z is also a "flagship" phone right. So I expect my phone to play full HD videos , tell me what's the use of HD screen if an app doesn't support HD playback.

    Even basic phones have these features and yeah please be informed that this problem exists only with prime video.

    Why can't Asus contact Amazon support and update us. This is a request and I want mods to reply.

    @Anders_ASUS @Christine_ASUS @ARP_ASUS @Victor_ASUS

  • AmitGardeAmitGarde Level 5
    edited January 2021

    Asus have requested amazon several times when they where enabeling prime HD for zenfone 6 & ROG 2,3 BUT amazon choose zenfone 6 and beyond devices to add them in its whitelist. (5z was one of the old flagship) I had a long discussion on this earlier internally and this is answser i have got.

    I agree with your point that basic phones have it but unfortunately its not in hand of ASUS to enable it its really a hard and time taking process in amazon to add any device to its whitelist.even after everything submitted to Amazon they ignored 5z and added later phones and whyy.??? Thats still unknown & which can only be answered by Amazon itself.

  • Amit, I know support is ending but I would really appreciate if you could raise this issue again one last time with the mods.

    Need your support.



  • had raised it 2-3 times and nothing have been done until now so basically as i said unless Amazon decides to add it ASUS can do nothing. There is FOTA coming really soon see if surprisingly 5z gets prime HD with it. waiting is the only thing we can do

    And dont worry i will again try to poke this issue from my side to officials lets see if they do anything


This discussion has been closed.