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Widevine DRM downgraded to L3 automatically.

siddhu_massachu
Star II
Please tell us some basic information before asking for help:
Model Name: Rog phone 3
Firmware Version: 17.0823.2012.122
Rooted or not: not rooted
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
My widevine DRM got downgraded automatically to L3. Please check this asap.
screenshot-20201231-225820625.jpg

5 REPLIES 5

jaycaminero
Star II
I have the same issue and saw this in FAQ: 1044946 (ops site does not allow me to put a link. see attachment instead)
screenshot-20210105-130359942.jpg

I do not understand what step4 wants me to do.😅
Called up Asus Japan technical support, asked me to do factory reset first. 😥😟

MV
Rising Star II
jaycaminero

I have the same issue and saw this in FAQ: 1044946 (ops site does not allow me to put a link. see attachment instead)

screenshot-20210105-130359942.jpg

I do not understand what step4 wants me to do.😅

Called up Asus Japan technical support, asked me to do factory reset first. 😥😟


View post
I think what it means is, if device is unlocked it's set to L3 and they don't have a digital contact for that. If the device is still locked you have to contact service center.
RIP English😂😂😂😂

jaycaminero
Star II
MV

https://zentalk.asus.com/en/discussion/comment/144852#Comment_144852

I think what it means is, if device is unlocked it's set to L3 and they don't have a digital contact for that. If the device is still locked you have to contact service center.

RIP English😂😂😂😂


View post
haha @MV
but what is digital contact? I'm an IT dev but I have never encountered the term.

MV
Rising Star II
jaycaminero

https://zentalk.asus.com/en/discussion/comment/144861#Comment_144861

haha @MV

but what is digital contact? I'm an IT dev but I have never encountered the term.


View post
May be it refers to online help. Only mods might know the mystery behind the term.