Unable to make and receive calls

ghostie192ghostie192 Level 1
edited February 2021 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: ASUS ROG 3 Zs661Ks
  2. Firmware Version: 17.0823.2012.122
  3. Rooted or not: Not
  4. Frequency of Occurrence: Intermittent
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


I am unable to make or receive phone calls intermittently.

When someone calls me, they cannot get through.

When I try to dial out, the phone says dialing but it doesnt work.

I have to restart my phone to allow it to work, however, it will fail within a day again.

Take note that VOLTE is no enabled/available for my Carrier.

Please assist.

If this cant be fixed, please let me know where i can get a refund as this is a failure of the basic function of the phone.



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