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System Update

mr_strange
Rising Star II
Please tell us some basic information before asking for help:
Model Name:rog 2
Firmware Version:WW_17.0230.2002.32_0
Rooted or not:no
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I didn't get any update after WW_17.0230.2002.32_0. so i just want to update to the latest available version and i just don't know how to do that. So please help me update my phone @Anders_ASUS @LP

41 REPLIES 41

Yuran
Rising Star I
Yuran

https://zentalk.asus.com/en/discussion/comment/143002#Comment_143002

Please guys! Can you help me?


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Hey Asus! Any updates please?

ronald1985
Community Legend I
Yuran

https://zentalk.asus.com/en/discussion/comment/143117#Comment_143117

Hey Asus! Any updates please?


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Have you tried using the phone without Blokada running?

Yuran
Rising Star I
ronald1985

https://zentalk.asus.com/en/discussion/comment/144268#Comment_144268

Have you tried using the phone without Blokada running?


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Hello Ronald. I do not use Blokada on my phone. Eventually an antivirus (SEP Mobile) but already tried without it. I have exactly the same apps no a ROG 3 and none of these lags, fps drops happen. Its more than known that Asus Rog Phone 2 is having these issues on A10. Why isn't Asus support providing any feedback?

ronald1985
Community Legend I
Yuran

https://zentalk.asus.com/en/discussion/comment/144770#Comment_144770

Hello Ronald. I do not use Blokada on my phone. Eventually an antivirus (SEP Mobile) but already tried without it. I have exactly the same apps no a ROG 3 and none of these lags, fps drops happen. Its more than known that Asus Rog Phone 2 is having these issues on A10. Why isn't Asus support providing any feedback?


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Thanks for the response, I thought I have seen Blokada, but if it's an anti virus, then that suggestion won't help you at all. Anyway, I will keep going.
I think the problem is trying to get the same issue happening on their devices too and if they can't, they can't really help that much. But I will keep trying with coming up with suggestions.
If you haven't already done so already, turn off battery optimization for now and see if it improves gradually. I am not saying this is the permenant fix but to pin point where about the issues is.

Yuran
Rising Star I
Hello Ronald, thank you for the suggestion(s) also regarding the battery optimization. I do not use it. My phone is all stock, default settings from factory, few apps installed, nothing major or weird. Remember me and you, we troubleshooted this throughly on the post I mention above. Just FYI and its worth a lot, on A9, none of these issues happen. The Asus Rog 2 on A9 is brilliant. Same settings, same apps, all runs smooth as butter...on A10 different story..the phone becomes a little laggy within 24 hours, so its a software issue. Horrible experience on 60hz! 90 and 120 also noticeable lag. The only work around is a reboot. After a reboot the phone becomes again brilliant...but in less than 24 hours it starts to drop performance...i have no apps opened, only 3 or 4 allowed for autorun for notifications ( email client, whatsapp etc). This is a A10 issue. Can someone from Asus provide some assistance please? Some feedback?