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Mobile phone auto shutdown

walktomylife
Star I
Please tell us some basic information before asking for help:
Model Name:Asus ROG phone 2 ZS660KL
Firmware Version:17.0240.2012.65
Rooted or not:Not Rooted
Frequency of Occurrence:10/10 (often)
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
My phone always auto shutdown when i plug in charger in temperature 38° above...
I ever try to downgrading OS to android 9 but the problem isn't resolved...
My electricity in home is good...
I also replacing my previous terminal cable into a new one...
I tried everything from OS, electricity, also my memory used just 24% from total 100% space...
I just install important app...
Please help me resolving this problem, im confused, i cant play game while charging... Thank u...
12 REPLIES 12

ronald1985
Community Legend I
walktomylife

https://zentalk.asus.com/en/discussion/comment/143979#Comment_143979

Its happening in both charger port... Its really confusing me


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It is probably worth taking your phone to service centre to get it warranty repairs. Quite alot of people here got their motherboard replaced and started working again.

iskandarler
Star II

Not applicable
asus company he madarchod hai!

walktomylife
Star I
ronald1985

https://zentalk.asus.com/en/discussion/comment/143988#Comment_143988

It is probably worth taking your phone to service centre to get it warranty repairs. Quite alot of people here got their motherboard replaced and started working again.


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Thanks for ur comment... 👍

walktomylife
Star I