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widevine L3 why??? i did nothing but today I cant see netflix HD suddenly

TaeSeong
Star I
Please tell us some basic information before asking for help:
Model Name: I003DD
Firmware Version: 17.0823.2099.98-0
Rooted or not: not
Frequency of Occurrence: widevine L3 why???
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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128 REPLIES 128

Christine_ASUS
Community Legend II
Hi alkafirun & himverma2012
Sorry for any inconvenience it may be caused. Please check on your inbox and provide me your information for further steps. Thank you.

alkafirun
Star I
Christine_ASUS

Hi alkafirun & himverma2012

Sorry for any inconvenience it may be caused. Please check on your inbox and provide me your information for further steps. Thank you.


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Replied. Please fix as soon as possible. Thank you

Jixxer
Star I
@Christine_ASUS @Anders_ASUS
After the latest .122 update on ROG Phone 3, my widewine got down from L1 to L3. Due to the latest COVID-19 protocols, it is very hard to reach the Service Center from my place which is 100kms in distance. The last update before .122 broke widewine for some users, but lucky enough i didnt have it broken but this update did break it.

Christine_ASUS
Community Legend II
Hi Jixxer
Please check your inbox. Thank you.

avcayetano
Star III
screenshot-20201224-130340333-1.jpg

Same, after the update, is there a way to fix this without going to the service center? i bought this one from amazon, no support here in the middle east. fyi, non-rooted and locked BL.