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ROG Zephyrus S GWR701

skieswriter
Star I
Hello, I am unaware if this has been brought up previously, and if so apologies. I have been having an issue with my laptop where I get grey bars that flicker through my camera when I am plugged in to AC power. When I am unplugged this issue does not present. Its really inconvenient considering that I am on video calls almost all day, and considering the relativly short battery life of ROG products I cannot simply leave it unplugged.
I have seen a fourm that mentioned that some zenbooks were having this problem as well.
I have reset the computer, made sure that all firmware and BIOS was current/up-to-date and have tried several cameras, power conditioners, and outlets.

Thanks!
9 REPLIES 9

skieswriter
Star I
Hello!
I entered the bios, but it seems to be a custom ROG interface and I could not find an area to manage CPU power. Even then I accessed the advanced menu option.
It does not have the normal tabs and options

Blake_ASUS
Community Legend II
Hello skieswriter,
May I know if the camera you are using is GC21 that came with the device?
or you use another camera? which model or brand is it?
Thank you very much.

skieswriter
Star I

Hello,
I have tried the GC21 as well as a Logitech and aluratek. All the cameras I have tried present the same issue.

Thank you

Blake_ASUS
Community Legend II
Hello skieswriter,
Thank you so much for your quick reply.

Blake_ASUS
Community Legend II
Hello skieswriter,
Please check your PM.
Thank you so much.