Mobile Data not Turning On - Also Really Hate Android 9 on this Device.

MarcoMarco Level 1
edited February 2021 in ROG Phone

  1. Model Name: ROG Phone
  2. Firmware Version:
  3. Rooted or not: Not
  4. Frequency of Occurrence: Hasn't stopped since incident
  5. APP Name & APP Version (If your issue relates to the app): One year later since my last post complaining about the English writing and ASUS still can't spell app properly. Maybe I should work there, I already work for ASUSTOR.

Today I went out of the house to go do some errands. They ended up taking longer than usual and my battery was low on power when nearing the end of my errands. I turned on super saver at 5% from Mobile Manager to save some power so that I could look at the bus times when I go to the bus station.

Mobile manager turns off data wifi etc... When turning it back on, it doesn't respond. Trying to turn it on in settings is impossible as well. If you leave the page, and go back into it, it stays off. Dragging down the notifications centre to press the button does nothing. I'm livid. The bugs with Android 9 on the ROG Phone have driven me INSANE but this takes the cake. Now I can't even get back my mobile Internet that I pay for!! How can I get ubers and stuff with No internet!? I've tried turning it off and on again, restarting the phone, resetting networks, Aeroplane mode multiple times, taking out SIM card and putting it back in. Putting it in another SIM slot. NOTHING. This is the worst week for this bug to happen. WHY do you guys have such buggy software! I don't want to reset the phone....

Why don't you just support rooted users and let me unlock the bootloader without voiding warranty? Then I could simply just clone the phone's data and try things I would normally do on a PC like clone my hard drive or save app data.

WHERE IS ANDROID 10!!! A $500 phone gets Android 10 and the ROG phone at $1000 doesn't? You stole my money!!


  • Hi Marco 

    Thank you for your asking. Kindly provide the information below so that we can better assist you.

    1. Please try System>App & notifications>See all apps>3 dots on the top row>Reset app preferences

    2. Also, please try "the Factory Reset" 

    Settings>System>Reset options>Erase all data(factory reset)

    Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

    If the situation remains the same, please contact ASUS repair center in the country of your residence for further device checking:

    If it is impossible to access the service center during Covid-19 period, please try Call us:

    Furthermore, please understand that the process of unlock/root, in the purpose of installing unofficial rom/app, may cause unexpected software behavior so that the unlock/root devices are regarded as out of warranty devices.

  • Again I am really trying to avoid factory reset cause I don't want to lose my data. Since ASUS won't let me root my device, I'm really stuck. You have no tools for repairing the android OS?

  • You just liberally suggest to factory reset my device? What about all my data? since you guys wont let me root my device, why don't you have any tools for diagnosis?

  • Dude. you want to try to root your device yet you don’t know how to backup your device?

    Besides, root or unlocked process has not low possibility to brick your device then you will really lose all your data if you don’t backup first. and how you sure that it is a system issue rather than hardware issue or apps software issue?

  • "WHERE IS ANDROID 10!!! A $500 phone gets Android 10 and the ROG phone at $1000 doesn't? You stole my money!!"

    You can get Android 11 on ROG Phone 3. Pleas upgrade your phone, so you can still get the latest features from ROG.

  • You are the biggest dumb guy ever. Stop suggesting Rog phones to people. Nobody who bought Rog1 will ever think of buying Rog again.

  • Oh, sorry. You can keep the old cell phone if you want.

  • Please stop shilling and telling people to buy phones. I bought a $1000 phone, I expect it to get more support than a $500 phone.

  • It's app data that can't be backed up by certain apps that don't allow it like LINE. LINE offers chat backup but photos in chat are lost when moving to a new Android implementation. Only apps like Titanium backup can bring the entire app over. Since I am currently in a contract dispute, I can't afford to lose the pictures inside a chat while making my case in court.

This discussion has been closed.