Zenfone 5z Camera Not FOCUS

[Yulius_Mai]

Please tell us some basic information before asking for help:
Model Name: Zenfone 5z
Firmware Version: 100.10.107.70_20200320
Rooted or not: not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Please help Camera not focus, just can take near area only

[sethjohn061]

Asus has issued a repair notice for the camera issue. The problem is with the hardware. They changed my camera module at no cost. Please report to service centre and get in touch with the customer care executive

[adityapruthi200]

sethjohn061

Asus has issued a repair notice for the camera issue. The problem is with the hardware. They changed my camera module at no cost. Please report to service centre and get in touch with the customer care executive

View post

Where has asus issued the repair notice? Can you help me find it?

[sethjohn061]

adityapruthi2001

https://zentalk.asus.com/en/discussion/comment/140087#Comment_140087

Where has asus issued the repair notice? Can you help me find it?

View post

Amol Gholap
Ph no. 9594900185
Contact him

[adityapruthi200]

sethjohn061

https://zentalk.asus.com/en/discussion/comment/140201#Comment_140201

Amol Gholap

Ph no. 9594900185

Contact him

View post

Designation? Like who is this person??

[deki_pantelija]

Same issue with my wife's zenfone 5z.
Issue: blurry surroundings of images and no correct focus on main camera, ultrawide was useable.
Seeing that the issue didn't seem solved on this forum,
Action: I decided to order on Aliexpress a new camera module.
After replacement, the following happened:
1) The camera is working good again, the blur effect is gone
2) An update prompt appeared, that i have ignored.
Conclusion: Changing the module takes some time but is a good solution to the issue. As it happened after an update, and despite NOT proving any direct cause, I made the decision to no longer update my wife's 5z .
Request: If there is a firmware update on the camera modules, could Asus please provide either a downloadable older version of the camera software to solve this issue? Or add an older version of the camera software in the next security update?