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There may be an issue with the fan

ZT-84e35e31
Star I
System: Zephyrus M15
Battery or AC: 230W power adaptor Support Type-C PD 3.0 up to 65W
Model: ROG Zephyrus M15 GU502LW
Frequency of occurrence: Always
Reset OS:
Screenshot or video:
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Detailed description: From 3 months I stated facing a fan issue where the fan would run slow (6500rpm) at a high temp (96) because of that my frames were droping. I have given it for service, after I checked in MyAsus app that it indicated "There may be an issue with the fan". The service center replaced the fan and sent it back the the problem still remained. Please help
48 REPLIES 48

Blake_ASUS
Community Legend II
Hello dhruv,
May you record the process for me? either screenshot or video is fine
I have reported to related department.
Thank you so much.

ZT-84e35e31
Star I
Hi Blake,
Yea sure. Here you go.
Thank you.

ZT-84e35e31
Star I
hello blake,
according to my research its not a problem with Armory crate.
thank you.

Blake_ASUS
Community Legend II
Hello dhruv,
Thank you so much for the video.
I have reported it as well.

Blake_ASUS
Community Legend II
Hello dhruv,
May you help to record log of this issue?
The log tool has been send to you by PM.
Thank you so much.