System: ZenScreen Go Battery or AC: Battery and AC Model: MB16AHP Frequency of occurrence: This is the second time it happened. Reset OS: Screenshot or video: ======================== Detailed description：In the first time the monitor froze I waited a couple hours until the battery was drained and the monitor started working again. Now, after a full charge the monitor is frozen again and the power button is unresponsive with a green/yellow light on. If there a way to force the monitor to turn off?
Hi Blake, I tried pressing the power button and menu button at the same time and the device did not reboot. Is there anything more that can be done? It been really hard giving my online lectures/talks without the second monitor. =/ Thank you,
Hello Max, Please kindly provide the SN to me in the PM I send you. I might need to guide you to the service center. But I would need to informed the local team first. Thank you.
