ROG Kunai 3 USB Mode random disconnect!
rogeriskira
Level 2
Please tell us some basic information before asking for help:
- Model Name: ROG Phone 3
- Firmware Version: .99
- Rooted or not: Not
- Frequency of Occurrence: During Gaming with ROG Kunais 3
- APP Name & APP Version (If your issue relates to the app): Still testing but noticed while playing Rockman X Dive
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I paired my Kunai's with bluetooth and this doesn't seem to happen on bluetooth mode but while testing USB mode with the bumper on my ROG Phone 3. I noticed that randomly while playing Rockman X Dive my controller will disconnect (Green LED turns off and turns back on). When I first connected the controller the update firmware box appeared and I clicked update and it quickly disappeared not letting me know if everything went well. Then it asked for another update which I did and the same thing happened. SO not sure the firmware version or how to check.
I noticed after rebooting it didn't happen for a while but it did happen again. I checked the physical connection and it is really tight and secure. It just seemed to happen randomly.
Comments
Yep. It happen to my kunai 3 too.. a little fix is welcomed. Firmware seems updated just for the left controller. The right controller still stuck with the old firmware.
Oh so it's not a defect? Thats good. I'm glad I'm not the only one. After checking my firmware on my controllers I can confirm the Left has 3.3.3 and the right has 3.1.0 while bluetooth has 3.0.8) [They also show up as ROG Kunai Gamepad 2 in system hardware information]
Please assist ASUS as this is a problem. Can't be a "pro gamer" if the controller disconnects randomly during play.
Yeah i hope the dev working on it.
Oh for the controller name. I think it's not a problem because technically, kunai gamepad just released 2 model so far. The first one is for rog 2 and the second one is for rog 3. The first rog phone gamepad has different name i believe. It's called gamevice controller.
Oh I guess that makes sense for the name.
As for my USB mode randomly disconnecting I feel to get the controllers to act properly a reboot seems to help temporarily. The issue does come back. Which then this leads me to believe this is 100% a software issue. Please review this ASUS as this is unacceptable for a controller this expensive. I paid for USB mode I want to use it without worrying about random disconnects.
Same problem here. I was excited for the kunai then got greeted by this issue.
Can you tell me how to check the kunai's firmware? I got some problems too for my kunai
@rogeriskira @ace.crdv @Ogghy
Can you help us out with device logs for this one? I'm sending you instructions via PM!
Go to Settings>System>About Phone>Hardware Information (Do this while the controller is connected)
I will give you logs later today with video recording. Hopefully this will help the issue get pushed along. Thank you.
My left kunai has v3.3.3 firmware and my right kunai has vff.ff.ff , is it because the firmware that make the right kunai doesn't work? So we only wait for the update?
What happened to my kunai? My right kunai has vff.ff.ff firmware
Same here random disconnect playing slamdunk
It's the same exact problem I am also having. I am hoping more and more people would come here to complain, as I found a lot of people facing the same issue on Asus Armory app.
Come on devs... someone on development team should try updating a phone so they can check it more closely.
It's so sad that this problem have occurred for 2 weeks, I can't play with my kunai since that update, my right controller can't be used anymore
got the same problem,
game genshin impact
Random disconnecting is happening for me as well on a Rog Phone 2. Happens with all games and even on the home screen
I originally thought it's because I was using the aerocooler and the kunai on usb mode at the same time. I thought because they were drawing power at the same time so they were disconnecting. But I was using the kunai recently without the aerocooler and the problem still persist.
Same thing happened to me. I just got my Kunai 3 2 days ago, and noticed in Genshin Impact I'd lose connection while in USB mode. Also in Bluetooth mode, only the left controller works for genshin impact too.
I got scared thinking I got a faulty unit. It the same thing is happening to me
Yes, I also have the same issue when using kunai 2 play Rockman x dive. The kunai 3 randomly disconnected and reconnect back which is annoying especially during PVP.