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[Solved] ZenFone 5Z The signal/network connectivity has dropped to H+ after firmware upgrade?

atomicwaster
Star II
Please tell us some basic information before asking for help:
Model Name: Zenfone 5z
Firmware Version: Build QKQ1.191008.001.WW_user_100.10.107.110 20201118 release-keys
Rooted or not: no
Frequency of Occurrence: frequent
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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So yesterday I got the new firmware update and download and installed automatically. I thought everything was good but when I went out and went on my mobile data I saw that I was not able to see my data go thru. I mean I saw the h+ and a full bar but no data was coming thru. I couldn't make calls or nothing and my mobile company said that I was still getting data. So is it because of the new update that now I am not able to get data thru?
20 REPLIES 20

Christine_ASUS
Community Legend II
Hi atomicwaster
Thank you for your sharing. Please note that I edited your title so that other users who faces a similar issue can be more easily to find your thread. Hope you don't mind. 🙂