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Hello sir My phone Is freeze and screen blackout when I play game.please help me

BLOODY
Star I

Model Name: Asus Rog 2
Firmware Version:
Rooted or not:not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app): PUBG MOBILE
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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8 REPLIES 8

BLOODY
Star I
ARP_ASUS

Hi BLOODY & sahiljohn96,

If you are facing screen blackout check for the latest software version and Factory reset your phone once.

If the issue is still not solved

Kindly visit the nearest service center:

https://www.asus.com/in/support/service-center/india

Let me know if any challenge


View post
I done this but the problem not fix

ARP_ASUS
Community Legend II
Kindly visit the nearest service center:
https://www.asus.com/in/support/service-center/india

Vableme
Rising Star II
This is a motherboard problem. There's other that complain exactly like this and they resolve it by switching out a new motherboard.
Out to the Service center you go.

ZT-a7408882
Star III
Welcome to the league 😂