This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

Audio No Longer Working

stolinger
Star II

Model Name: Zenfone 6 ZS630KL
Firmware Version: WW_17.1810.2010.179
Rooted or not: No
Frequency of Occurrence: Constant
==========
My phone's audio completely died. I can not makes phone calls, do voice recording, play music on Spotify, and playing videos on YouTube or stories on Instagram freeze for a bit then play without audio.
I've already did a factory reset and the problem persists.
Audio Wizard pops an error message: Unsupported Device - Audio Wizard does not support this current audio device
screenshot-20201208-194759995.jpg
All audio-related tests failed too (Board Mic, Receiver, Speaker).
Edit: I can pair with Bluetooth headphones but it still can't produce sound.
5 REPLIES 5

stolinger
Star II
Update: I went to an authorized ASUS center and they refused to service my phone since it's not sold locally, which also means parts are not available. However, the technician mentioned that I should wait for an update as it might fix the phone since it's highly unlikely that all three components (mic, speaker, receiver) would break at the same time (unless it was submerged in water, which it didn't). I'll try wiping/downgrading every now and then and hopefully, it fixes, but I'm not keeping my hopes up for a long time.