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widevine L3 why??? i did nothing but today I cant see netflix HD suddenly

TaeSeong
Star I
Please tell us some basic information before asking for help:
Model Name: I003DD
Firmware Version: 17.0823.2099.98-0
Rooted or not: not
Frequency of Occurrence: widevine L3 why???
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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128 REPLIES 128

reuben4k
Star III
First and last time I buy an Asus mobile device. Absolutely atrocious support not even acknowledging the widevine issue.

MV
Rising Star II
reuben4k

First and last time I buy an Asus mobile device. Absolutely atrocious support not even acknowledging the widevine issue.


View post
Still people will buy this and next gen just because of ROG brand name.

reuben4k
Star III
MV

https://zentalk.asus.com/en/discussion/comment/138549#Comment_138549

Still people will buy this and next gen just because of ROG brand name.


View post
Yeh, I definitely won't be one of them.

Christine_ASUS
Community Legend II
Hi @TaeSeong, @reuben4k & @Shane Fernandes
Sorry for any inconvenience it may be caused. Please check on your inbox and provide me your information for further steps. We will take the responsibility of the case if the device hasn't been rooted/unlocked/flashed custom rom before.

Hi PH
I had passed your case last week and I suppose our local team contacted with you already. If you have firm schedule to visit the service center, please let our local team or me to know so that I can give a word to our service center to take care of you case. If you have any other requires, please do not hesitate to let me know.

If there is anyone who has the same situation and I missed to reply or contact, please leave a message on the thread or PM me. Thank you and sorry for the inconvenience again.

PH
Rising Star I
Christine_ASUS

Hi @TaeSeong, @reuben4k & @Shane Fernandes

Sorry for any inconvenience it may be caused. Please check on your inbox and provide me your information for further steps. We will take the responsibility of the case if the device hasn't been rooted/unlocked/flashed custom rom before.

Hi PH

I had passed your case last week and I suppose our local team contacted with you already. If you have firm schedule to visit the service center, please let our local team or me to know so that I can give a word to our service center to take care of you case. If you have any other requires, please do not hesitate to let me know.

If there is anyone who has the same situation and I missed to reply or contact, please leave a message on the thread or PM me. Thank you and sorry for the inconvenience again.


View post
As quoted earlier , going to a service center is not a fix as many cases have poped up where the fix was temporary and the issue circled back. This should be fixed via a FOTA. I have not rooted or done any changes to my phone