Display switches off during regular usage but Phone remains switched on with a Black screen
- Model Name: ASUS_Z01RD ZS620KL
- Firmware Version: WW_126.96.36.199_2020906
- Rooted or not: No
- Frequency of Occurrence: Always
I am facing this issue from today morning, the display of the phone switches off after few seconds of regular usage. The phone remains switched on, for example if I am playing an youtube video, after few seconds the display goes off and only a black screen remains but the Audio still keeps playing. If i have to access the phone, I have to press unlock button and display switches on but again after 20-30 seconds, the display goes off. Sometimes I have to restart the phone.
I even tried factory reset but no use.