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no wifi connection available suddenly, and camera ano longer works

ZT-0f34ba61
Star I
System: Windows 10 64 bit
Battery or AC: Batter and ACV
Model: Zenbook 14 UX433f
Frequency of occurrence: persinstent failure
Reset OS: no
Screenshot or video: can provide
========================
Detailed description:Suddenly my zenbook has no wifi, and it seems there is no wifi network driver or bloetohth availaable, only get connect thru cable connector. After som retstaert the camera is no loger working as well. I have donloaded wifi driver kit installed it rebooted but problem persist.
16 REPLIES 16

simon_diemert
Star I
@Blake_ASUS thanks for the link.
I have updated the BIOS (now at 2020-05-25 310) and attempted to uninstall/re-install the driver for the Intel AC-Wireless 9560 device. However, when I restarted my PC, this device no longer appears in the list of available devices in the Device Manager (including hidden devices)!
Any suggestions?

Blake_ASUS
Community Legend II
Hello Simon,
Please lick "Scan for hardware changes" to see it the Wifi can be shown.
If still not shown, please install the Wifi driver form our support website.
Thank you.

simon_diemert
Star I
@Blake_ASUS
The device is now shown, but the driver install has failed, see screenshot from terminal.
image.png
image.png

RAJU_MSC_MATHEM
Zen Master I
simon.diemert

@Blake_ASUS

The device is now shown, but the driver install has failed, see screenshot from terminal.

image.png

image.png


View post
i need hardware device ID for intel AC-Wireless 9560.
like qualcomm wifi atheros AR956X hardware device ID ,
capture-jpg.jpg

intel have driver from its download center , download driver , and install with admin rights
Download Windows® 10 Wi-Fi Drivers for Intel® Wireless Adapters