Display flickering in video calls - horizontal grey lines

[rebeccam]

System:
Battery or AC:
Model: ZenBook S UX391F
Frequency of occurrence:
Reset OS:
Screenshot or video:
========================
Detailed description：I found another thread on this problem but it has been closed so posting again here for updated information
I have a new (less than 3 months old) ZenBook S model number as above. It has started flickering with very noticeable grey horizontal lines when on video calls. Other participants on the call are commenting how bad the flickering is.
Is there any update on a fix for this?
Using the ZenBook off A/C power isn't a realistic solution as I deliver on line training over lengthy sessions using video and can't risk losing power part way through.
What's the fix please?

[Blake_ASUS]

Ash0903

Hello @Blake_ASUS I am having the exact same issue.

1. System: Windows 10 Pro
2. Battery or AC: both
3. System Model: ZenBook Q536FD_Q536FD
4. Model: Q536FD, though the support page redirects to the Zenbook Flip 15 UX562FD page
5. Frequency of occurrence: Always
6. Reset OS: many times
7. Bios version:  Q536FD.306 (type: UEFI)

Thank you in advance for your help

View post

Hello Ash0903,
New BIOS send in PM.
Please kindly check it.
Thank you.