My Asus 6z is stucked in boot loop in switched off condition while charging

azharsayed3azharsayed3 Level 1
edited December 2020 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name: asus 6z
  2. Firmware Version:179
  3. Rooted or not: not
  4. Frequency of Occurrence: daily
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Hello I am using the device since one year and after updating to Android 10 there are issues occurring on regular basis on this devices such as slow charging, boot loop, pc connection error. My main issue is with abnormal charging after battery goes below 30% phone will not able to charge in fast mode it will take 2 hours to make it 30 to 35% to charge, I urge to all asus care team to go through this matter and resolve it by giving a ott update, as asus service center will say there is motherboard issue, which is not true. And as a Asus mobile owner I am felling cheated


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