Camera takes long time

[onesach]

After use of 1 month this phones camera works slow portrait mode woks slow one single picture takes 4sec to process which is very slow 48mpx also do same, if we compare with one+, image process time is too slow of 6z

Did all clear catche s wipe data but no use.

This problem related to core software asus need to work very hard on their software part to sortout such issues, phone packed with huge powerful hardware units but lack in os, like Samsung one UI, Huaweis EMUI and one+ oxygen os, asus shd work on os part Or els they wil soon loose again in Mobile market

[kinguntas23]

It's infuriating though how the moderators have completely ghosted owner community of their flagship for the launch of a goddamn gaming phone.

[ColorSage]

kinguntas23 said:

It's infuriating though how the moderators have completely ghosted owner community of their flagship for the launch of a goddamn gaming phone.

Yeah.. This is not a big community for now so it is relatively easy to manage. Honestly I don't see any difference between now and let's say 2 weeks ago. Users don't get fast enough answers and they're starting with theories. These sudden mobo death threads are quite worrying though.

[LP_ASUS]

Are you running the current firmware version? A guide on how to check is located here https://www.asus.com/us/support/FAQ/1035629/, and the download link is available here https://www.asus.com/us/Phone/ZenFone-6-ZS630KL/HelpDesk_Download/. 

How are you storing the photos? Using internal storage instead of a MicroSD will give you the fastest capture/storage speed. 

What camera app are you using? If you are using the built in camera app (PixelMaster), you can update it here https://www.asus.com/us/Phone/ZenFone-6-ZS630KL/HelpDesk_Download/.

[kinguntas23]

LP_ASUS said:

Are you running the current firmware version? A guide on how to check is located here https://www.asus.com/us/support/FAQ/1035629/, and the download link is available here https://www.asus.com/us/Phone/ZenFone-6-ZS630KL/HelpDesk_Download/. 

How are you storing the photos? Using internal storage instead of a MicroSD will give you the fastest capture/storage speed. 

What camera app are you using? If you are using the built in camera app (PixelMaster), you can update it here https://www.asus.com/us/Phone/ZenFone-6-ZS630KL/HelpDesk_Download/.

Yeah well this is actually an issue. Everything is up to date on my phond

[LP_ASUS]

I need more information to give to the engineers for them to be able to investigate. Ok, so your firmware and apps are up to date. But what app are you using to take the pictures? The default PixelMaster or a third party? Are you storing the photos on the default internal storage or on a MicroSD card?

The more people that report this issue and can give me detailed information on their use case, the faster we should be able to turn around a solution. We'd like for you to have responsive image processing as well. Losing the moment you wanted to capture because it takes too long to take a picture is a terrible experience.