ZS630KL keeps crashing after the latest OTA update (ver *.167)

[ankur_kar]

I received the latest OTA update on 25th night and since yesterday my phone keeps crashing. I also noticed that while opening anything, the network (both WiFi and mobile network) keep resetting on its own. The phone crashes randomly and has become pretty much annoying and useless. It's making my daily usage counter productive. Anyone facing this issue and is there any solution to this?

[misc_mukund]

I have to report my happy news. I had same issue. The service centre in chennai changed my motherboard and the firmware was replaced with 133 version. As soon as I put in Sim card it upgraded to 174 version. As of now for last 18 hours there has been no crash. Thanks to Arun from Regersys Chennai for rectifying. Only one issue I noticed is that battery drain is slightly more. Maybe it will settle down. 

[chandrapavan123]

Guys even I had the same issue for 3 days i.e phone getting restarted by itself, some times even restarted 5 to 6 repeatedly. 

Then I took off one sim n disabled the WiFi n data for one whole day, surprisingly phone didn't get restarted by itself till now for the past 2 days.

[nikhil_sen93]

I purchased my zenfone 6z in the end of june and after a few day's of usage my phone kept crashing and restarting on it's own. I gave my phone to the service center located in borivali (mumbai), they said that the phone could not be repaired and they will have to ship this phone to their service center in dadar (mumbai) and the whole process will take 14 days... after 14 days i get my phone back and i expect it to work... the same day i took my phone back it started restarting again,

After this i again went to the service center and this time too they took 14 days all over again and still till date my phone keeps restarting and crashing... It's been a month now and i have completely lost faith in your service centers and the service you provide.

I am sick and tired of writing mails, calling the helpline number and travelling to and fro the service center, I do not think that you possess the quality and expertise to repair the device you have created. 

So i request that you either find a way to repair this faulty phone that i have or replace it.. Trust me i will be happier if you refund the money but again you will say that the refund is done only within 10 days... 

[muhammedarafath]

I went to asus service centre they said it maybe due to FOTA update which was not installed properly. I believed and this guy installed firmware and told me to analyse the device for 2 days. Unfortunately it got restarted the day itself. From all this threads i guess it would be motherboard issue. But i dont understand why this happens. My guess after heavy usage its getting heaten up and restarting. Anyways worst decision i ever made. I am at service centre only trying to update another firmware one more time. Dear Asus you should have your manners. 

[nikhil_sen93]

muhammedarafaths21 said:

I went to asus service centre they said it maybe due to FOTA update which was not installed properly. I believed and this guy installed firmware and told me to analyse the device for 2 days. Unfortunately it got restarted the day itself. From all this threads i guess it would be motherboard issue. But i dont understand why this happens. My guess after heavy usage its getting heaten up and restarting. Anyways worst decision i ever made. I am at service centre only trying to update another firmware one more time. Dear Asus you should have your manners. 

Not only you, i have the same problem... for 28 days they kept the phone and couldn't do shit with it... just reset the device and os and give it back even after telling them countless number of times that it is a hardware issue...