New Asus Zenbook 14 makes a weird clicking noise

edited December 2020 in ZenBook

I purchased the Asus Zenbook 14 about 3 weeks ago (model # ASUS UX434FLC-XH77) and it keeps making this weird clicking noise every 5 seconds. Do any of you guys have this same issue?

I contacted the Asus support and they told me to reset the Bios which has not made a difference and the clicking noise is still there.

Comments

  • Hello Mark,

    If you lift the device a bit, or put it in different angle, does the sound come out?

    Thank you.

  • Hi, yes the clicking noise is still there even if I lift the Zenbook up in the air or if I unplug it from the charging cable. The sound remains regardless of its position.

  • Hello Mark,

    Please kindly send the device to our service center for further examination.

    Really sorry for the inconvenience caused.

    Thank you.

  • Would it be possible to put me in contact with someone who could get the return process going?

  • Hello Mark,

    The return or replacement is authorized to the retailer, and the retailer set up the return and replacement period.

    Please kindly contact seller if you are still in the period.

    If the period has passed, we can only help with the service.

    Thank you.

This discussion has been closed.