ROG 3 - NETWORK ISSUE: 5G Mobile network automatically disconnect after the update.

faisaldulkarnifaisaldulkarni Level 1
edited December 2020 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: ASUS ROG PHONE 3
  2. Firmware Version: WW_17.0823.2009.99
  3. Rooted or not: NOT
  4. Frequency of Occurrence: EVERY MINUTE
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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When I update my rog phone 3 with version of 17.0823.2009.98 and network issue started; When 5g is on , my network of sim1 & sim2 automatically disconnect for every minute; Today i updated new version of 17.0823.2009.99, still same problem.

Kind note: I have good 5g coverage in my area and before update it was working good.

I Factory reset my phone, changed apn setting, reset network setting, still problem is not resolved; Please find the attached picture FYI and help me on this


Comments

  • Same freaking issue here since update 0.78!

  • Bro, please let me know if you find any solution in future.

  • Same here still no fix

  • @almnoour I responded to some other people in another thread but the same goes for you:

    I'm sending you instructions on how to capture a modem log via PM, so our devs can take a closer look at this issue.

  • @Gustav_ASUS I got this problem too, Please help it randomly cut cellular network and reconnected a few second Helo plaseeeee.

  • @BOMB I'll send you instructions on how to log your device as well. Check your inbox! 🙂

    (Envelope icon in the top-right corner if you're on desktop. Tap your profile picture to expand the menu if you're on mobile.)

  • @Gustav_ASUS, please can you help me as well? I bought my rog phone 3 yesterday with all acessories and couldn't use because I don't have my mobile network available. Everything is perfect except for this. I tried my sim card in other phone and worked perfectly. Please I need you help.

  • @Warny

    It does not sound like you're experiencing the same issue as the other users in this thread.

    Please contact your carrier and ask them about which APN settings to use. It's possible that they are not syncing correctly. You might also be able to google the correct settings.

This discussion has been closed.