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Asus Zenbook 14 UX434FLC Battery Problem

eliaz_brumer
Star I
just bought this laptop - and from the beginning low battery capacity - held for less then 4 hours.
restarted the bios and AC adapter in the device manager - nothing help....
sent it to repair - they changed the battery - work fine for several hours and then - low capacity - held for less then 4 hours.
when charging - the led turn to white in around 98% and when it reach to 99% - the display for time for full charged stuck and it can remain on 5 minutes for more 30 minutes or so. If restart the AC adapter in the device manager while its stuck on the 5 minutes - time will update but will stuck again.
any idea?

20 REPLIES 20

eliaz_brumer
Star I
image.png
here it is

RAJU_MSC_MATHEM
Zen Master I
eliaz.brumer

image.png

here it is


View post
I seen the picture, battery is too good and new..
so I suspecting in windows OS . Before I give some ideas, I want to know few answers from you.
1. which brand and model number processor is embedded in your laptop
2 which bios firmware version is installed in laptop.
3 Did high end dedicated graphics card is installed on laptop motherboard,if yes means name of GPU and size of GB
4 which edition and version of windows 10 is installed in laptop

eliaz_brumer
Star I
the battery is new due to two reason - it is a new laptop - 1.5 month and the second is that the battery was replace 2 weeks ago by ASUS lab technician - as the battery barely worked - and they found out that it was swollen and had to changed it. So My though that it may be a problem in the motherboard or something that control the battery.
here all the information - if you need anything else just tell me where to find it
that you
OS Name Microsoft Windows 10 Pro
Version 10.0.18363 Build 18363
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LAPTOP-M635S51R
System Manufacturer ASUSTeK COMPUTER INC.
System Model ZenBook UX434FLC_UX434FL
System Type x64-based PC
System SKU
Processor Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz, 2304 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. UX434FLC.306, 15-May-20
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product UX434FLC
BaseBoard Version 1.0
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.18362.1171"
User Name LAPTOP-M635S51R\eliaz
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.8 GB
Available Physical Memory 12.0 GB
Total Virtual Memory 18.7 GB
Available Virtual Memory 14.4 GB
Page File Space 2.88 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
IRQ 109 I2C HID Device
IRQ 109 Microsoft ACPI-Compliant System

IRQ 16 Intel(R) Dynamic Tuning Processor Participant
IRQ 16 Intel(R) Serial IO I2C Host Controller - 02E8

Memory Address 0xC3000000-0xC3FFFFFF NVIDIA GeForce MX250
Memory Address 0xC3000000-0xC3FFFFFF Intel(R) PCI Express Root Port #5 - 02BC

Memory Address 0xA0000000-0xDFFFFFFF PCI Express Root Complex
Memory Address 0xA0000000-0xDFFFFFFF Intel(R) UHD Graphics

Memory Address 0xB0000000-0xBFFFFFFF NVIDIA GeForce MX250
Memory Address 0xB0000000-0xBFFFFFFF Intel(R) PCI Express Root Port #5 - 02BC

Name NVIDIA GeForce MX250
PNP Device ID PCI\VEN_10DE&DEV_1D52&SUBSYS_150F1043&REV_A1\4&1D68CD4A&0&00E4
Adapter Type GeForce MX250, NVIDIA compatible
Adapter Description NVIDIA GeForce MX250
Adapter RAM (2,147,483,648) bytes
Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_c436e4f86f7beadc\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_c436e4f86f7beadc\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_c436e4f86f7beadc\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_c436e4f86f7beadc\nvldumdx.dll
Driver Version 26.21.14.4294
INF File oem89.inf (Section012 section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xC3000000-0xC3FFFFFF
Memory Address 0xB0000000-0xBFFFFFFF
Memory Address 0xC0000000-0xC1FFFFFF
IRQ Channel IRQ 4294967274
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVAM.INF_AMD64_C436E4F86F7BEADC\NVLDDMKM.SYS (26.21.14.4294, 22.19 MB (23,272,176 bytes), 12-Oct-20 22:52)

Name Intel(R) UHD Graphics
PNP Device ID PCI\VEN_8086&DEV_9B41&SUBSYS_150F1043&REV_02\3&11583659&1&10
Adapter Type Intel(R) UHD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) UHD Graphics
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a15faa87237524bb\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a15faa87237524bb\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a15faa87237524bb\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a15faa87237524bb\igd12umd64.dll
Driver Version 26.20.100.7870
INF File oem101.inf (iCML_w10_DS section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 60 hertz
Bits/Pixel 32
Memory Address 0xC2000000-0xC2FFFFFF
Memory Address 0xA0000000-0xDFFFFFFF
I/O Port 0x00004000-0x0000403F
IRQ Channel IRQ 4294967273
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\IIGD_DCH.INF_AMD64_A15FAA87237524BB\IGDKMD64.SYS (26.20.100.7870, 23.45 MB (24,591,928 bytes), 12-Oct-20 22:56)

Name Citrix Indirect Display Adapter
PNP Device ID PCI\VEN_5853&DEV_1003\1&79F5D87&0&03
Adapter Type Not Available, Citrix Systems Inc. compatible
Adapter Description Citrix Indirect Display Adapter
Adapter RAM Not Available
Installed Drivers Not Available
Driver Version 12.40.44.247
INF File oem43.inf (ViddDev_Install.NT section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 504 x 1000 x 50 hertz
Bits/Pixel 32
Driver C:\WINDOWS\SYSTEM32\DRIVERS\WUDFRD.SYS (10.0.18362.1, 291.00 KB (297,984 bytes), 18-Mar-19 23:44)

RAJU_MSC_MATHEM
Zen Master I
eliaz.brumer

the battery is new due to two reason - it is a new laptop - 1.5 month and the second is that the battery was replace 2 weeks ago by ASUS lab technician - as the battery barely worked - and they found out that it was swollen and had to changed it. So My though that it may be a problem in the motherboard or something that control the battery.

here all the information - if you need anything else just tell me where to find it

that you

OS Name Microsoft Windows 10 Pro

Version 10.0.18363 Build 18363

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name LAPTOP-M635S51R

System Manufacturer ASUSTeK COMPUTER INC.

System Model ZenBook UX434FLC_UX434FL

System Type x64-based PC

System SKU

Processor Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz, 2304 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. UX434FLC.306, 15-May-20

SMBIOS Version 3.2

Embedded Controller Version 255.255

BIOS Mode UEFI

BaseBoard Manufacturer ASUSTeK COMPUTER INC.

BaseBoard Product UX434FLC

BaseBoard Version 1.0

Platform Role Mobile

Secure Boot State On

PCR7 Configuration Elevation Required to View

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "10.0.18362.1171"

User Name LAPTOP-M635S51R\eliaz

Time Zone Eastern Standard Time

Installed Physical Memory (RAM) 16.0 GB

Total Physical Memory 15.8 GB

Available Physical Memory 12.0 GB

Total Virtual Memory 18.7 GB

Available Virtual Memory 14.4 GB

Page File Space 2.88 GB

Page File C:\pagefile.sys

Kernel DMA Protection Off

Virtualization-based security Not enabled

Device Encryption Support Elevation Required to View

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes

IRQ 109 I2C HID Device

IRQ 109 Microsoft ACPI-Compliant System

IRQ 16 Intel(R) Dynamic Tuning Processor Participant

IRQ 16 Intel(R) Serial IO I2C Host Controller - 02E8

Memory Address 0xC3000000-0xC3FFFFFF NVIDIA GeForce MX250

Memory Address 0xC3000000-0xC3FFFFFF Intel(R) PCI Express Root Port #5 - 02BC

Memory Address 0xA0000000-0xDFFFFFFF PCI Express Root Complex

Memory Address 0xA0000000-0xDFFFFFFF Intel(R) UHD Graphics

Memory Address 0xB0000000-0xBFFFFFFF NVIDIA GeForce MX250

Memory Address 0xB0000000-0xBFFFFFFF Intel(R) PCI Express Root Port #5 - 02BC

Name NVIDIA GeForce MX250

PNP Device ID PCI\VEN_10DE&DEV_1D52&SUBSYS_150F1043&REV_A1\4&1D68CD4A&0&00E4

Adapter Type GeForce MX250, NVIDIA compatible

Adapter Description NVIDIA GeForce MX250

Adapter RAM (2,147,483,648) bytes

Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_c436e4f86f7beadc\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_c436e4f86f7beadc\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_c436e4f86f7beadc\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_c436e4f86f7beadc\nvldumdx.dll

Driver Version 26.21.14.4294

INF File oem89.inf (Section012 section)

Color Planes Not Available

Color Table Entries Not Available

Resolution Not Available

Bits/Pixel Not Available

Memory Address 0xC3000000-0xC3FFFFFF

Memory Address 0xB0000000-0xBFFFFFFF

Memory Address 0xC0000000-0xC1FFFFFF

IRQ Channel IRQ 4294967274

Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVAM.INF_AMD64_C436E4F86F7BEADC\NVLDDMKM.SYS (26.21.14.4294, 22.19 MB (23,272,176 bytes), 12-Oct-20 22:52)

Name Intel(R) UHD Graphics

PNP Device ID PCI\VEN_8086&DEV_9B41&SUBSYS_150F1043&REV_02\3&11583659&1&10

Adapter Type Intel(R) UHD Graphics Family, Intel Corporation compatible

Adapter Description Intel(R) UHD Graphics

Adapter RAM 1.00 GB (1,073,741,824 bytes)

Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a15faa87237524bb\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a15faa87237524bb\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a15faa87237524bb\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a15faa87237524bb\igd12umd64.dll

Driver Version 26.20.100.7870

INF File oem101.inf (iCML_w10_DS section)

Color Planes Not Available

Color Table Entries 4294967296

Resolution 1920 x 1080 x 60 hertz

Bits/Pixel 32

Memory Address 0xC2000000-0xC2FFFFFF

Memory Address 0xA0000000-0xDFFFFFFF

I/O Port 0x00004000-0x0000403F

IRQ Channel IRQ 4294967273

Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\IIGD_DCH.INF_AMD64_A15FAA87237524BB\IGDKMD64.SYS (26.20.100.7870, 23.45 MB (24,591,928 bytes), 12-Oct-20 22:56)

Name Citrix Indirect Display Adapter

PNP Device ID PCI\VEN_5853&DEV_1003\1&79F5D87&0&03

Adapter Type Not Available, Citrix Systems Inc. compatible

Adapter Description Citrix Indirect Display Adapter

Adapter RAM Not Available

Installed Drivers Not Available

Driver Version 12.40.44.247

INF File oem43.inf (ViddDev_Install.NT section)

Color Planes Not Available

Color Table Entries 4294967296

Resolution 504 x 1000 x 50 hertz

Bits/Pixel 32

Driver C:\WINDOWS\SYSTEM32\DRIVERS\WUDFRD.SYS (10.0.18362.1, 291.00 KB (297,984 bytes), 18-Mar-19 23:44)


View post
thanks for the detailed information
intel i7-10510U CPU , intel UHD 620 builtin gpu
dedicated nvidia geforce mx250 2gb vram

I would recommend you , upgrade the windows 10 1903 version to windows 10 20h2 build no 19042.572 and update to 19042.630

but you installed old intel gpu driver and old nvidia dch gpu driver .
you should install new intel gpu dch driver 27.20.100.8935 stable from below link
Download Intel® Graphics - Windows® 10 DCH Drivers
you should install new nvidia gpu dch driver 27.21.14.5730 stable from below link
Geforce Driver Results | NVIDIA

and then after completing upgrade and installing new drivers , then restart windows ,
connect the windows to internet , then execute below commands in cmd prompt with admin rights

MD D:\Temp 
Sfc.exe /Scannow 
Dism.exe /Online /ScratchDir:D:\Temp /Cleanup-Image /SPSuperseded
Dism.exe /OnLine /ScratchDir:D:\Temp /CleanUp-Image /StartComponentCleanup /ResetBase 
Dism.exe /OnLine /ScratchDir:D:\Temp /CleanUp-Image /AnalyzeComponentStore 
Dism.exe /Online /ScratchDir:D:\Temp /Cleanup-Image /StartComponentCleanup
Dism.exe /OnLine /ScratchDir:D:\Temp /CleanUp-Image /CheckHealth 
Dism.exe /OnLine /ScratchDir:D:\Temp /CleanUp-Image /ScanHealth
Dism.exe /OnLine /CleanUp-Image /ReStoreHealth



RAJU_MSC_MATHEM
Zen Master I
eliaz.brumer

the battery is new due to two reason - it is a new laptop - 1.5 month and the second is that the battery was replace 2 weeks ago by ASUS lab technician - as the battery barely worked - and they found out that it was swollen and had to changed it. So My though that it may be a problem in the motherboard or something that control the battery.

here all the information - if you need anything else just tell me where to find it

that you

OS Name Microsoft Windows 10 Pro

Version 10.0.18363 Build 18363

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name LAPTOP-M635S51R

System Manufacturer ASUSTeK COMPUTER INC.

System Model ZenBook UX434FLC_UX434FL

System Type x64-based PC

System SKU

Processor Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz, 2304 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. UX434FLC.306, 15-May-20

SMBIOS Version 3.2

Embedded Controller Version 255.255

BIOS Mode UEFI

BaseBoard Manufacturer ASUSTeK COMPUTER INC.

BaseBoard Product UX434FLC

BaseBoard Version 1.0

Platform Role Mobile

Secure Boot State On

PCR7 Configuration Elevation Required to View

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "10.0.18362.1171"

User Name LAPTOP-M635S51R\eliaz

Time Zone Eastern Standard Time

Installed Physical Memory (RAM) 16.0 GB

Total Physical Memory 15.8 GB

Available Physical Memory 12.0 GB

Total Virtual Memory 18.7 GB

Available Virtual Memory 14.4 GB

Page File Space 2.88 GB

Page File C:\pagefile.sys

Kernel DMA Protection Off

Virtualization-based security Not enabled

Device Encryption Support Elevation Required to View

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes

IRQ 109 I2C HID Device

IRQ 109 Microsoft ACPI-Compliant System

IRQ 16 Intel(R) Dynamic Tuning Processor Participant

IRQ 16 Intel(R) Serial IO I2C Host Controller - 02E8

Memory Address 0xC3000000-0xC3FFFFFF NVIDIA GeForce MX250

Memory Address 0xC3000000-0xC3FFFFFF Intel(R) PCI Express Root Port #5 - 02BC

Memory Address 0xA0000000-0xDFFFFFFF PCI Express Root Complex

Memory Address 0xA0000000-0xDFFFFFFF Intel(R) UHD Graphics

Memory Address 0xB0000000-0xBFFFFFFF NVIDIA GeForce MX250

Memory Address 0xB0000000-0xBFFFFFFF Intel(R) PCI Express Root Port #5 - 02BC

Name NVIDIA GeForce MX250

PNP Device ID PCI\VEN_10DE&DEV_1D52&SUBSYS_150F1043&REV_A1\4&1D68CD4A&0&00E4

Adapter Type GeForce MX250, NVIDIA compatible

Adapter Description NVIDIA GeForce MX250

Adapter RAM (2,147,483,648) bytes

Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_c436e4f86f7beadc\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_c436e4f86f7beadc\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_c436e4f86f7beadc\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_c436e4f86f7beadc\nvldumdx.dll

Driver Version 26.21.14.4294

INF File oem89.inf (Section012 section)

Color Planes Not Available

Color Table Entries Not Available

Resolution Not Available

Bits/Pixel Not Available

Memory Address 0xC3000000-0xC3FFFFFF

Memory Address 0xB0000000-0xBFFFFFFF

Memory Address 0xC0000000-0xC1FFFFFF

IRQ Channel IRQ 4294967274

Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVAM.INF_AMD64_C436E4F86F7BEADC\NVLDDMKM.SYS (26.21.14.4294, 22.19 MB (23,272,176 bytes), 12-Oct-20 22:52)

Name Intel(R) UHD Graphics

PNP Device ID PCI\VEN_8086&DEV_9B41&SUBSYS_150F1043&REV_02\3&11583659&1&10

Adapter Type Intel(R) UHD Graphics Family, Intel Corporation compatible

Adapter Description Intel(R) UHD Graphics

Adapter RAM 1.00 GB (1,073,741,824 bytes)

Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a15faa87237524bb\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a15faa87237524bb\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a15faa87237524bb\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a15faa87237524bb\igd12umd64.dll

Driver Version 26.20.100.7870

INF File oem101.inf (iCML_w10_DS section)

Color Planes Not Available

Color Table Entries 4294967296

Resolution 1920 x 1080 x 60 hertz

Bits/Pixel 32

Memory Address 0xC2000000-0xC2FFFFFF

Memory Address 0xA0000000-0xDFFFFFFF

I/O Port 0x00004000-0x0000403F

IRQ Channel IRQ 4294967273

Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\IIGD_DCH.INF_AMD64_A15FAA87237524BB\IGDKMD64.SYS (26.20.100.7870, 23.45 MB (24,591,928 bytes), 12-Oct-20 22:56)

Name Citrix Indirect Display Adapter

PNP Device ID PCI\VEN_5853&DEV_1003\1&79F5D87&0&03

Adapter Type Not Available, Citrix Systems Inc. compatible

Adapter Description Citrix Indirect Display Adapter

Adapter RAM Not Available

Installed Drivers Not Available

Driver Version 12.40.44.247

INF File oem43.inf (ViddDev_Install.NT section)

Color Planes Not Available

Color Table Entries 4294967296

Resolution 504 x 1000 x 50 hertz

Bits/Pixel 32

Driver C:\WINDOWS\SYSTEM32\DRIVERS\WUDFRD.SYS (10.0.18362.1, 291.00 KB (297,984 bytes), 18-Mar-19 23:44)


View post
go to below site , download CSME_Version_Detection_Tool_Windows 4.0.1.0 windows version , unzip the file
https://downloadcenter.intel.com/download/28632/Intel-Converged-Security-and-Management-Engine-Versi...
then execute CSME-Version-Detection-Tool from DiscoveryTool.GUI folder , post the scrrenshot
for example
capture1-jpg.jpg
in picture , green line should shown , if red comes means , processor is still under vulnerable