Blake_ASUS
Hello alammahbub,
I can't find any repair record of your device.
And Bangladesh service center should be able to repair it.
So you send your device to service center? not bring it to service center yourself? is there a mail tracking number?
Which service center did you send to?
Thank you.
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They test/diagnose my device while I'm waiting in there service center(ASUS Main service center: Global Brand Private Limited, 65, Lake Circus, Kalabagan, Dhaka-1205) physically . As they think it is not curable or, replacing motherboard cost same as new device. So they didn't receive my product(for repair officially) and instead they suggest me to buy new device.
every time i ask a question to ASUS support center
Asus support center of ASUS website just send me automated reply that starts with "CUSTOMER Service feedback ..."
I'm feeling cheated by ASUS(to be specific importer of ASUS product Bangladesh). I'm helpless. As it seems they don't care about customer, if the warranty period exceeds. And this is not the first, there is many examples like my device. I don't know how ASUS operate in your country. But, in Bangladesh that second or third party is more interested on sailing new product instead of servicing. Some says that's the company policy!
Here is my mail: men918@gmail.com from where i submit my problem through asus support center. If you have that much of access pls, check my mail.
My English maybe not in your level. But, i think you should get my message by reading. I'm really sorry about the comment above. I believed in ASUS once, but not after this case. I just lost my most valuable asset in a blink and they don't even care!
Thankyou for your response.