ROG Phone 3 not charging with original charger. I think it is a software problem not fixed w/update

[hrcamacho888]

Please tell us some basic information before asking for help:
Model Name: ROG Phone 3
Firmware Version: 17.0823.2009.99
Rooted or not: No
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I have tried the original brick and cable and it can charge other phones.
Does not charge with original ASUS charger.
Initially was able to use the Samsung fast charger but after update does not work either. Only the Huawei charger works at least even if not fast.
Screen shows the phone is charging but it actually is discharging and the charge percentage is getting lower.
I just bought this phone yesterday. It is brand-new. Please help.

[cedric_grenet_1]

Thanks for answer. So if @Gustav_ASUS Can help me when its possible, it will be my savoir.
Oh, and sorry for my english.

[pradeep03_pk]

hrcamacho888

https://zentalk.asus.com/en/discussion/comment/132794#Comment_132794

Gustav helped 🙂

View post

how to fix that problem?

[Gustav_ASUS]

@pradeep03.pk @cedric.grenet.1994
I will PM you with a potential fix as well!

[pradeep03_pk]

@hrcamacho888 with original charger, it chargers continuously, without disconnecting? for me it disconnects frequently and then charging then it disconnects, it happens frequently. It happens for you to? anyone face this issue?

[sub7even]

It happened to me. I have my spare ROG 3 that I kept for quite some time. I noticed the issue while charging it with the original power brick. Hence. I use my iPhone charger to charge it, and it works like a charm (slow but working). Also, I noticed that the power supplied to the phone was rather small, as low as 60 aM.I was wondering what kind of solution this flagship smartphone had haha..