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Grey lines and flicker on webcam when on AC power (S430FN)

Hellbender
Star I
System:
Battery or AC: AC
Model: VivoBook S430FN-EB136T
Frequency of occurrence: Always
Reset OS: Windows 10
Screenshot or video: see below
========================
Detailed description:I am also experiencing the camera flickering issue when connected to AC power.

Quarter
System: Windows 10
Battery or AC: AC
Description: Grey lines and green flicker on webcam when using AC power
Model: UX533FD
Frequency of Occurrence: Always
Reset OS: No

Last edited by Quarter on 2019/12/9 09:37


As described above, the webcam image has grey lines and occasional green flickers. This only occurs when AC power is plugged in, everything works perfectly when using battery. I have removed and re-installed drivers with no success.

This is a brand new laptop that I removed from the box yesterday.




I see that there are two other questions with the same issue, but no answer has been provided. Is this a hardware issue and do I need to return my laptop or is there a software fix?
Grey lines and green flicker on webcam when using AC power

I currently have the latest BIOS installed.

image.png

Video of the flickering (clearly visible at 00:31), happens more frequently when there is a lot of CPU usage:


@Blake_ASUS
7 REPLIES 7

Blake_ASUS
Community Legend II
Hello Hellbender,
New BIOS sent to you in PM.
Please kindly check.
Thank you.

princeari92
Star I
@Blake_ASUS I am facing exactly same issue. My model is S430FA EB039T.
Kindly PM me the latest BIOS for the same.
Is it safe to update BIOS?

Blake_ASUS
Community Legend II
princeari92

@Blake_ASUS I am facing exactly same issue. My model is S430FA EB039T.

Kindly PM me the latest BIOS for the same.

Is it safe to update BIOS?


View post
Hello princeari92,
BIOS send in PM.
Please kindly check.
Thank you.

princeari92
Star I
Blake_ASUS

https://zentalk.asus.com/en/discussion/comment/132830#Comment_132830

Hello princeari92,

BIOS send in PM.

Please kindly check.

Thank you.


View post
Thanks @Blake_ASUS
Lots of gratitude!