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Green Screen on webcam when laptop is conected to AC

jtardaguila
Star I
System: W10
Battery or AC: AC
Model: VivoBook S15 S532F
Frequency of occurrence: Random with the AC conceted
========================
Detailed description:

I am sufferenf from this issue that is the exactly the same as the one found on this tread
Quarter
System: Windows 10
Battery or AC: AC
Description: Grey lines and green flicker on webcam when using AC power
Model: UX533FD
Frequency of Occurrence: Always
Reset OS: No

Last edited by Quarter on 2019/12/9 09:37


As described above, the webcam image has grey lines and occasional green flickers. This only occurs when AC power is plugged in, everything works perfectly when using battery. I have removed and re-installed drivers with no success.

This is a brand new laptop that I removed from the box yesterday.




I see that there are two other questions with the same issue, but no answer has been provided. Is this a hardware issue and do I need to return my laptop or is there a software fix?
Grey lines and green flicker on webcam when using AC power
but I need a response to fix it, if you need any more information please let me know and i can colllect it.
Regards
Jorge
22 REPLIES 22

luc_veillette
Star II
Hi @Blake_ASUS
I have the same problem with my VIVOBOOK S15 S532F
Firmware Version:   X532FA.302
Release Date   20191218
Serial #K6N0CX08C238254
Microsoft Windows 10 Pro 64 bits 10.0.19042

Blake_ASUS
Community Legend II
luc.veillette

Hi @Blake_ASUS

I have the same problem with my VIVOBOOK S15 S532F

Firmware Version:   X532FA.302

Release Date   20191218

Serial #K6N0CX08C238254

Microsoft Windows 10 Pro 64 bits 10.0.19042

https://us.v-cdn.net/6031231/uploads/Q3JP8B5SOH0O/win-20201110-17-21-00-pro.mp4


View post
Hello Luc,
new BIOS send in PM.
Please kindly check.
Thank you.

luc_veillette
Star II
Blake_ASUS

https://zentalk.asus.com/en/discussion/comment/132213#Comment_132213

Hello Luc,

new BIOS send in PM.

Please kindly check.

Thank you.


View post
Thank you. That fix the problem.