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Device is corrupt

Taigo
Star I
Device is corrupt message when I start the phone, can't get into recovery mode and it looks like I'm in asus logo loop
2 REPLIES 2

Christine_ASUS
Community Legend II
Hi Taigo 
Please try again the following steps to access recovery mode for the Factory Reset:
0. Try to back up your data with USB cable. If you can not access the phone, please check if your google account or microSD card have auto backup your data. 
1. Power off the phone, then keep pressing "volume down key"
2. Press "power key" and stop press " power key" once you feel the vibration. Still keep pressing "volume down key"
3. Stop press "volume down key" once you enter [Android Recovery] Screen
4. Choose "Wipe data/factory reset">"Factory data reset"
5. "Reboot system now"
#Hardware Reset Guide
https://www.asus.com/support/FAQ/1006346/
Please note that once the steps are completed, all data, apps, settings and personal information will be deleted.

If the situation remains the same, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

AJ1
Rising Star II
Taigo

Device is corrupt message when I start the phone, can't get into recovery mode and it looks like I'm in asus logo loop


Device is corrupt
I think it is hardware issue. Might chipset would have been corrupted, chk with SC